Overall: SOUTH BAY Marina Green Bay WI Product Solutions: For the past four years, we have been gradually converting our marina operating systems to the MarinaOffice suite of products. We have used a phased approach during this transition, to ensure a smooth roll-out of each of the elements. Phase I began in 2013. It involved creating a marina map and entering slip / customer data into MarinaOffice to streamline our slip rental and billing process. In 2014 PureRetail, PureTime and X-Charge credit card processing were added to the mix. In 2015, we expanded our use of additional MarinaOffice applications including: MeterWalk for dock checks, PureRestaurant for use at our poolside bar and XGift cards to our marketing programs. We also began making transient reservations and collecting payment for transient stays through MarinaOffice and PureRetail. In fall of 2016, we integrated our off-season heated winter storage reservation system into the MarinaOffice environment. At the same time, we began a beta test [with our customers] of the E-Bill Pay and E-Signature features. Beginning this spring [2017], we began utilizing PureService for all maintenance and service work orders and billing. To streamline our billing and document delivery / acceptance functions, we also added E-Bill Pay and E-Signature in conjunction with MARIAH to our array of customer focused offerings. This coming fall, we will add our inside and outside cold storage reservation functions into MarinaOffice. When all phases are completed, we will have totally integrated MarinaOffice into the operational side of our business. MarinaOffice will be providing the backbone and framework to support all our back-office management functions. We are very pleased with how everything works and would recommend this software solution to others. Technical Support / Service: As we moved forward with this integration, we have found the tech support staff at Scribble to be very helpful in addressing our needs. They respond to our requests in a timely fashion, are very knowledgeable about their product, work expeditiously to resolve problems and take time to make sure we understand how to better utilize the various applications. At the same time, they have been open to suggestions we have made to enhance system applications and have passed those suggestions on to their product development team for review.